March 15, 2020
Hyer’s COVID-19 Response
We’re In This Together - A Note from CEO Dave Dempsey
As you are aware, COVID-19 (the Coronavirus) is a rapidly evolving situation. As things continue to progress, Hyer is taking concrete actions to ensure the health and safety of our Taskers and customers.
At the center of our company’s purpose is a commitment to support the communities in which we serve. As a valued member of the Hyer community, I want to personally let you know that your health and safety is our top priority.
During this time of uncertainty, we are taking the following measures:
Following the CDC’s Guidance.
Reaching out to each of the customers on our platform to remind them to have the proper sanitization measures in place at their locations, based on the type of work that they post.
Allowing more flexibility regarding cancellations on the platform.
Offering financial assistance to our active Taskers who are impacted by sickness related to COVID-19.
Cancellation Policy Breaches:
We require all Taskers to cancel their scheduled Tasks if they are feeling ill or are caring for sick family members.
We understand childcare situations will be impacted by the recent school closings. If these circumstances arise and you are unable to get to your Task, then please cancel within the app.
If you have to leave a Task because of your own illness or because the customer is displaying signs of illness, we understand and will manage appropriately so that does not negatively impact your Tasker standing. Our ask is that you work with us closely and cancel in the app, giving as much advance notification as possible, so that we can get the task filled with an alternative Tasker. Based on the situation and assessment, these types of cancellations will not be counted as policy breaches.
No shows will continue to not be tolerated on the platform.
Assistance to COVID-19 infected Taskers
If you are an active Tasker in our Hyer community and have been infected with COVID-19, please reach out to the Hyer Support Center. We are here to help you through this difficult time. Based on documented proof of infection, we will provide pay/assistance for up to 14-days. This will be based on your past Hyer earnings and will require certified documentation. We will treat this information as confidentially as possible.
Contact Hyer Support Center by email at firstname.lastname@example.org or call support at (855) 454-1003 by pressing the button below.
For the latest information on the precautions you can take as a Tasker, please visit the CDC’s website In addition, we will also keep you informed of any changes or updates to our work expectations related to COVID-19.